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Support & Help

We're here to help. Browse FAQs below or reach out directly.

📧 Email Support support@kissmyapp.org

Response time: 24–48 hours

🕐 Support Hours
Monday–Friday, 9 AM–5 PM EST

Frequently Asked Questions

How do I save a favorite place?

Tap the heart icon (❤️) on any place card or in the details modal. Saved places are stored locally on your device and sync across your sessions.

What do the filter options mean?

Neighborhood: Search by specific NYC areas.

Budget: Price range ($–$$$$).

Vibe: Atmosphere (romantic, social, trendy, etc.).

Lighting: Bright, medium, dim, or any.

Average Age: Typical crowd age range.

Must Have: Specific amenities (cocktails, food, rooftop, etc.).

Can I rate places I've visited?

Yes. Open any place and tap the stars at the bottom of the modal to rate it 1–5 stars. Your ratings help personalize suggestions and improve future recommendations.

What if a place's information is outdated or incorrect?

Data is updated weekly from authoritative sources. For urgent corrections, email us at support@kissmyapp.org with details (place name, issue, and a link if possible).

Is my data private?

Yes. Favorites and ratings are stored locally on your device. We do not share or sell personal data. See our Privacy Policy for full details.

How do I get tickets for an event?

If a place or event has tickets available, you'll see a Get Tickets button. Tap it to visit the ticket provider. We partner with major platforms like Viator, Tiqets, and others.

Can I export or download my saved places?

Saved places are stored locally on your device. Currently, you can view them in your favorites list. Email us if you'd like bulk export support.

Troubleshooting

The app won't load or shows an error

Try these steps:

If the problem persists, email support@kissmyapp.org with details.

Search results aren't showing

Check if your filters are too restrictive. Try clearing filters and broadening your search, or use the "Surprise me" button for random suggestions.

Saved favorites disappeared

Favorites are stored locally. If you've cleared your browser data or reinstalled the app, they may be lost. We recommend noting favorites in another app for backup.

Feature Requests & Feedback

Have an idea? Found a bug? We'd love to hear from you. Send feedback to support@kissmyapp.org with the subject "Feature Request" or "Bug Report."